TiTASEkti Jaler Naam

Legal

Privacy Policy

Effective Date: [Insert Date] · Last Updated: [Insert Date]

SUJIT AQUA ENTERPRISE, operating under the brand name TiTAS — Ekti Jaler Naam, respects your privacy and is committed to protecting the information you provide while using our website, placing orders, making enquiries, or communicating with us.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

  1. 1. Information We Collect

    Depending on how you use our website, we may collect:

    • Name
    • Mobile number
    • WhatsApp number
    • Email address
    • Billing and delivery address
    • PIN code and delivery location
    • Order details
    • Payment-related transaction/reference information
    • Enquiry details
    • Information you voluntarily provide through contact or enquiry forms

    We do not need or intend to collect your complete card, UPI PIN, banking password, or other sensitive payment credentials through our website.

  2. 2. How We Use Your Information

    We may use information provided by you to:

    • Process and fulfil orders
    • Confirm deliveries
    • Respond to enquiries
    • Communicate regarding your order
    • Process cancellations, replacements or refunds
    • Provide customer support
    • Verify transactions
    • Improve our website and services
    • Maintain records required for business and legal purposes

  3. 3. Online Payments

    Online payments may be processed through a third-party payment gateway such as Razorpay, subject to successful merchant setup and approval.

    Payment processing may therefore be subject to the privacy policy and terms of the relevant payment service provider.

  4. 4. Cookies and Website Technologies

    Our website may use cookies or similar technologies for essential website functionality, analytics, performance measurement and improving user experience.

    Where applicable, analytics and website measurement tools may collect information such as browser type, device information, pages visited and general usage patterns.

  5. 5. Sharing of Information

    We may share relevant information where necessary with:

    • Payment service providers
    • Delivery/logistics partners
    • Technology and website service providers
    • Service providers assisting us in operating the website
    • Government, regulatory or law-enforcement authorities where required by applicable law

    We do not intend to sell customers' personal information.

  6. 6. Data Security

    We take reasonable measures to protect information against unauthorised access, misuse, alteration or disclosure.

    However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.

  7. 7. Data Retention

    We may retain information for as long as reasonably necessary for order fulfilment, customer support, business records, dispute resolution, accounting, legal or regulatory requirements.

  8. 8. Third-Party Services

    Our website may contain or use third-party services, payment gateways, maps, analytics tools or other integrations. Their handling of information may be governed by their own policies.

  9. 9. Your Choices

    You may contact us regarding information you have provided to us or to request assistance regarding your personal information, subject to applicable legal and operational requirements.

  10. Contact

    For questions about this policy, reach SUJIT AQUA ENTERPRISE — TiTAS:

    Plant

    Vill – JALA DHULAGORI, P.O. – DHULAGORI, P.S. – SANKRAIL, DIST – HOWRAH, 711302

    Office

    8/2/2 UMESH BANERJEE LANE, Howrah, 711101