Cancellation & Refund Policy

Customers may request cancellation before an order has been dispatched.

If an eligible prepaid order is cancelled before dispatch, a full refund of the eligible order amount will be initiated through the original payment method.

Once an order has been dispatched or is out for delivery, cancellation may not normally be accepted.

Bulk, institutional, dealer or distributor orders that have already been prepared, loaded or dispatched may be subject to separate applicable terms.

If you receive a product that is:

please contact TiTAS customer support as soon as reasonably possible after delivery.

You may be requested to provide your Order ID, photographs/videos of the affected product and packaging, and other relevant information.

After verification, TiTAS may provide an appropriate replacement or refund depending on the circumstances.

For safety, hygiene and product-integrity reasons, packaged drinking water correctly supplied and delivered in acceptable condition is generally not returnable merely because of a change of mind.

This does not affect cases involving damaged, leaking, incorrect or otherwise eligible products or any rights available under applicable law.

If TiTAS cannot fulfil an order because of product unavailability, delivery limitations or another issue on our side, the customer may be offered an alternative delivery arrangement or a refund for an affected prepaid order.

If payment is deducted but the order is not successfully confirmed, contact TiTAS with the payment reference/transaction ID and relevant order details.

After verification, any eligible duplicate or unsuccessful-order payment will be refunded or reversed as applicable.

Approved online-payment refunds will normally be initiated through the original payment method.

The time taken for the refund to appear may depend on the payment gateway, bank or payment service provider.

Where cancellation is approved before dispatch, applicable delivery charges collected for that undelivered order will also be refunded.

If an order has already been dispatched or a delivery attempt has been made, delivery or transportation charges may be non-refundable where applicable.

Bulk, dealer, distributor, commercial and institutional orders may have separate cancellation, transportation, advance-payment and refund terms depending on quantity, destination and agreed commercial terms.

Contact TiTAS, and please provide:

TiTAS reserves the right to verify cancellation, replacement and refund requests before approval.

This policy is subject to applicable laws, regulations and consumer rights in India.